Returns Policy

Goods cannot be returned to us without our prior consent, and we reserve the right to implement up to 50% restocking charge on all returns, except in the event of an error on our part. Fabrications and orders requiring production cannot be returned except under exceptional circumstances and in these cases, only with and subject to full agreement.

Goods 'incorrectly ordered' or 'surplus to requirements' can only be returned within 14 days from date of shipping, and all returns conditions listed under this section apply to the returned goods.

• ➢ We do not accept Debit Notes.
• ➢ Goods returned that do not comply with our returns policy will not be accepted back and no credit will be issued.
• ➢ Credit will only be issued providing that the returned items are in prime, new, unused, resaleable condition. If the returned items are not in this condition, we will not accept them back and no credit will be issued. Accepted items are returned to our stock for resale - it follows that if they are not in prime condition when returned, we are unable to re-sell them as new, hence our refusal to offer credit on them. Returned items where applicable, will be inspected by us and a report issued advising our conclusions.
• ➢ Disposal (return to client, rework & return, or scrap) of the product(s) must be confirmed to us by the client as any items, for which these instructions have not been received within 6 weeks of our report, will be scrapped.